Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you need contact us at support@caveson.com.
After that, you will receive a confirmation and instructions from us
After that returns will need to be sent to the following address:
United States, 11300 Space Blvd. Suite 4 Orlando, Florida 32837
As soon as we receive the item, we will issue a refund for your order. The funds will be credited to your account within 10 banking days.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@caveson.com.
Phone +390697637120
If you would like a replacement item, we will ship a new item to you within 1–5 business days after we receive your return notification.
If the product was not of satisfactory quality, the seller is responsible for the shipping costs.
If the product was of satisfactory quality, the buyer is responsible for the shipping costs.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@caveson.com.
If you need to return a product, please send it to the following address: